JBL Xtreme 2 Not Charging: Troubleshooting Tips

If your JBL Xtreme 2 won't charge, don't worry! We've got a few simple tips to help you get it up and running again in no time.

Updated on: September 25, 2023

Are you experiencing difficulty charging your JBL Xtreme 2 Bluetooth speaker? There are several factors that can cause charging issues. To troubleshoot the problem, check for potential causes such as faulty hardware, incorrect settings, or improper usage. The device is delicate in its operation and can fail to charge due to various reasons.

If the LED on your JBL Xtreme 2 is displaying a blinking red light even when connected to a charger, it indicates that your device is not charging. There are several solutions for this issue, but before attempting to fix it, it is important to identify the root cause of the problem.

Quick Answer: Your JBL Xtreme 2 might not charge due to an inactive power outlet, faulty battery, damaged Micro-USB charging cable, incorrect charger usage, a troubled charger, issues with the charging port, or a need for a hard or software reset. The battery could be damaged or expired, or the speaker could be at an unsuitable temperature. Finally, the charging circuit itself might be faulty.


JBL Xtreme 2 Not Charging, Reasons and Fixes

1. Inactive Power Outlet Source 

If you see a single flashing red light on the battery indicator of your JBL Xtreme 2, it means it’s time to charge it. To charge the device, ensure that the charger included with the device is properly connected to a functioning power outlet. When you see the battery level gauge blink white, that means your device is charging. Once all the white dots on the LED stops blinking, your speaker will be fully charged.

2. Faulty Battery

If you are experiencing charging issues with your JBL Xtreme 2 speaker, there could be several potential causes. While a faulty battery is one possible reason, it is not the only factor to consider. Before requesting a replacement battery, it’s important to rule out other possible causes, such as a malfunctioning charging cable or a problem with the power source.

To troubleshoot the issue, start by checking that the micro USB charging cable is functioning properly and that it is connected securely to both the speaker and a functioning power source. If the cable appears to be in good condition and the problem persists, then it may be necessary to explore other potential causes, including a faulty battery.

3. Faulty Micro-USB Charging Cable

A faulty micro-USB charging cable is a common cause of charging issues with the JBL Xtreme 2 speaker. If the cable is loose or damaged, it can prevent the device from charging properly. Therefore, it’s a good idea to try using another micro-USB charging cable to see if that resolves the problem.

However, it’s important to note that other potential causes of charging issues may exist. The power source or the device’s battery could also be at fault. Therefore, it’s recommended to troubleshoot the issue thoroughly and rule out other potential causes before assuming that a faulty charging cable is the root of the problem.

If using a different charging cable does not resolve the issue, then other potential causes should be explored. For example, the power source should be checked to ensure it is functioning properly, and the battery should be examined to ensure it is not causing the issue.

4. Incorrect Use of Charger/Troubling Charger

  • If your charging area is cluttered or dirty, it might interfere with your device’s charging.
  • Clean your charger and make sure that your dirty charger is not the real problem.
  • Also, use the charger correctly. Twisting the ends of the charger can hinder the current flow.
  • Try out another micro-USB charging cable with your device.
  • If it works out then getting the replacement of the micro-USB Charging Cable would fix the problem.

5. Charging port

  • I have gone through this trouble and then noticed that the charger is moving loosely within the port.
  • However, I fixed it successfully by myself. However, I would rather suggest getting it fixed through some technician as it is a bit risky for a layman to fix it. You might end up destroying your device.
  • Dirt in the port also resists smooth current flow within the circuit and requires regular cleaning with a compressed air blower.

6. Hard Reset JBL XTREME 2

How to Reset JBL Xtreme 2

Are you curious by nature? Have you tried different things with your speaker and now it is not charging? You must be clueless about what you have done and how to fix it. Well, you have overloaded your device with random use. You need to reset your JBL Xtreme 2 to refresh and finish its burden. Hard reset will erase any paired devices and they will need to re-pair after the reset.


  • First, press and hold the power button to turn the device on.
  • Now, Press and keep holding the Bluetooth button and the Volume up button simultaneously until the speaker turns off.
  • Again turn your speaker on by pressing and holding the power button.

As your device turns on, its power button will be flashing blue. It means your speaker is in pairing mode and has been successfully reset.

7. Software Reset  

Update your software version by pressing and holding the play and volume up buttons until the power buttons light up.

  • Your device must charge now if the trouble was JBL Xtreme 2 outdated software.  

8. Damaged or Expired Battery

  • JBL Xtreme 2 has a lithium-ion battery for the power supply. Its performance degrades over time and can not be restored once damaged or destroyed. You need to replace it after a certain period.
  • You can do it by yourself by watching online methods if you are careful while handling appliances.
  • The procedure involves the splitting of the device along the seam with specific tools.
  • The battery can also get damaged if exposed to direct sunlight or hot temperature.
  • Take precautionary measures while taking it outside. 

9. Maintain Temperature

  • Maybe you are camping on a hot day or on a trip to a cold place listening to music with your JBL Xtreme 2.
  • Both extremes in temperature can cause problems in charging the device.
  • You have to keep it in a room at a moderate temperature for four to five hours to bring it to room temperature. 
  • It should charge properly after this.

10. Faulty Charging Circuit

  • The charging circuit supplies power to the circuit within JBL Xtreme 2.
  • It controls the battery charging and disconnects the battery with the power adapter if it’s already full.
  • The battery fails to charge if it’s broken.
  • If it is faulty, you better buy another speaker.
  • The issue is complex and may increase the trouble while fixing it.
  • It is almost impossible for you to fix it on your own.
  • You are lucky enough that you have found an expert technician to change the charging circuit. Otherwise, the problem can lead to permanent damage to the speaker.
  • You might have to see the damaged motherboard in this case, which means the absolute destruction of the device.


Ensure to charge your JBL Xtreme 2 every 15 hours of use to keep them functioning properly. If you encounter charging issues with either device, first check that you are charging it correctly. Then, identify and fix any defects accordingly. If the problem is caused by a faulty component or an expired battery, it may be necessary to replace it with the help of an expert. You can also try resetting the device if the problem is caused by defective settings. Always follow safety guidelines when using your JBL Xtreme 2.


What should I do if my newly purchased JBL Xtreme 2 is not charging?

If your JBL Xtreme 2 is not charging, you can try performing a factory reset by turning on the speaker and pressing and holding the play/pause and volume up buttons together until it turns off. Also, ensure you are using the included adapter for charging, as different adapters may cause issues. If the problem persists, consider returning the product and obtaining a replacement or a refund.

Can a firmware update solve the charging issue in JBL Xtreme 2?

Yes, sometimes the charging issue can be related to firmware problems. You can try pressing the power button multiple times (between 3 to 8 times) and see if it resolves the issue. If it does, connect the speaker to the JBL app, and if a firmware update is available, follow the instructions to update it. Keeping the firmware up to date can prevent and solve various issues with the speaker.

Is there a way to hard reset the JBL Xtreme 2 to fix charging issues?

Yes, you can perform a hard reset, which simulates disconnecting the battery and can resolve many issues. To do this, hold down the PlayPause, Vol. Up, and Vol.Down buttons together. Some users have reported success in resolving charging issues with this method. However, if the speaker still doesn’t charge, it’s recommended to seek a replacement or contact JBL customer support for further assistance.

I’m Shaun Conroy, an audiophile & founder of HiFi Audios. Holding a Bachelor’s in Sound Engineering, I bring deep expertise in audio devices and offer insights & recommendations to fellow enthusiasts.

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1 year ago


1 year ago

what would cause the speaker not to charge when plugged in. I have changed the battery and the charging cable is fine. It only stays one second when on battery power and doesn’t charge when connected to the charging cable

1 year ago
Reply to  Kirk

Hey there! I’m sorry to hear you’re experiencing this issue with your JBL Xtreme 2. It’s definitely frustrating when our favorite gadgets don’t work as expected. Since you’ve already tried changing the battery and confirmed that the charging cable is fine, it could be a problem with the charging port itself or some internal issue with the speaker’s charging circuitry.

I would recommend giving the charging port a thorough inspection, looking for any debris, dust, or damage. You can also try using a different wall charger, just to rule that possibility out. If none of these suggestions help, it might be best to contact JBL customer support or visit a professional repair shop to diagnose the issue further.

I hope this helps, and I wish you the best of luck in getting your speaker back up and running! 🎵🔋

9 months ago

Hi guys I bought the boombox 2 jbl I took to Africa it play only 5days and went off till now still not working. I took to tech they couldn’t fix it

9 months ago
Reply to  Godwin

You could try a different charger, perform a factory reset, or leave it plugged in for a few hours to see if the battery picks up. If nothing works, contacting JBL Support Since you’re abroad, see if they offer support in Africa or can guide you through some troubleshooting steps via email or phone.

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