JBL Xtreme 2 Not Turning On? Troubleshooting Tips

Is your JBL Xtreme 2 refusing to power up? Don't sweat it! We've got you covered with our easy-to-follow guide. Learn how to bring your beloved speaker back to life in no time!

Updated on: September 29, 2023

Imagine you’re in the middle of an awesome party with friends, and everyone’s waiting for some pop music to elevate the mood. But alas, your JBL Xtreme 2 suddenly refuses to power on, no matter what you try.
Gosh! What do you do now? 
You might be tempted to give up on your speakers and look for an alternative solution immediately, right?

Hold on! Don’t give up just yet. We’re here to help you navigate this crisis.

In this article, we’ll share some handy DIY solutions to help you avoid such awkward moments and keep the party going.

Why JBL Xtreme 2 Won’t Turn On

jbl xtreme 2 won't turn on or charge

You might be wondering what’s wrong with your JBL Xtreme 2 that was working just fine before. Diagnosing the issue is often the most challenging step. There are a few possible reasons for this issue, such as battery problems, internal hardware damage, or unintentional activation of the ‘Service mode.’ You must have a thorough knowledge of these issues and their solutions to perform successful troubleshooting. 

Battery issues:

The power button wouldn’t turn on if your JBL Xtreme 2 has a poor battery that needs replacement or recharge. Simply try recharging the battery or replacing it with a new one. If that resolves the issue, voila! If it doesn’t, skip to the next remedy.

jbl Xtreme 2 Service Mode:

Well, the service mode is arguably the most notorious of all the JBL Xtreme 2 modes. especially when compared to other models like the JBL Xtreme 3. Firstly, you may not realize you’ve entered this mode until your speaker remains unresponsive. When your speaker is in Service mode, your “power” button no longer works. In fact, none of the buttons work, and your speaker seems to be absolutely dead. Well, don’t worry; your speaker isn’t completely dead.

Things you need to know about Service Mode

  1. The first thing to know about the Service mode is that as long as your speaker is in this mode, the internal battery doesn’t work. Therefore the power button doesn’t turn it on, either. You’ll need to connect your speaker to an external power source.
  2. People often accidentally turn on the service mode by pressing the “Connect” and “Volume Up” buttons simultaneously. Since both of these buttons are adjacent to each other on the top of the speaker, it’s easy to press them together, whether intentionally or accidentally. Most importantly, as the “volume up” button is frequently used, people often end up pressing the “connect” button alongside it without knowing. 
  3. While in “Service Mode,” none of the buttons will work except for those that are essential for exiting this mode.
  4. You may also accidentally throw your speakers into the “Service” Mode by performing a factory reset without knowing the proper process. Many people have reported pressing the wrong buttons and entering the “service” mode instead of factory reset. If you’re considering a factory reset, we recommend reading our article on how to reset the JBL Xtreme 2, which will guide you through the process.

How to Exit the Service Mode?

Now, to get your speakers back to life and continue with the fun, you need to connect your speakers to the AC power through the adapter. This will power up your JBL Xtreme 2, allowing you to breathe a sigh of relief.

Alright, so next, you have to hit the same buttons that started it all. Yes, you guessed it right, the Volume-up and Connect button. Press and hold both these buttons together for around 10 to 15 seconds unless the speaker powers off. 

Turn the speaker back on to see if it’s functioning normally. Now, your “power” button will also get its strength back. You should be able to use the “Power” button to turn your speakers off or on without the AC supply. 

If this doesn’t resolve the issue, your speaker may have internal hardware damage.

Hardware Damage:

Internal hardware damage could also be the reason your JBL Xtreme isn’t working. In such a situation, it is highly recommended that you do not play around with your speakers and rather get them checked by some hardware expert. 


In a nutshell, you shouldn’t give up instantly in case your JBL Xtreme doesn’t power on. It could be an issue as simple as a charging problem, which we have covered extensively in our guide on troubleshooting JBL Xtreme 2 charging issues. Most probably, it’s the “Service mode” screwing the whole thing up. Follow the steps mentioned above, and be cautious not to tamper with anything not specified.

Also, it must be borne in mind that even the best technology has its fair share of issues that might surface. Therefore, it is highly recommended to be careful with the buttons that might accidentally start a process you don’t know about. 


Why won’t my JBL Xtreme 2 turn on or charge even though it’s relatively new?

Your speaker might be in Service mode, a state where it does not power on unless connected to an external power source like the AC charger adapter. This mode also renders the power button and other buttons non-functional. Another possibility is a battery or hardware issue, where despite having sufficient charge, the speaker fails to turn on. Finally, a firmware glitch might also cause this issue, making the speaker unresponsive.

How can I troubleshoot my JBL Xtreme 2 when it doesn’t respond to the power button?

Start by trying to exit Service mode by connecting your speaker to AC power and pressing specific button combinations like Connect+ and Volume Up for about 10 seconds. If this doesn’t work, ensure your speaker has some charge and try pressing different button combinations, both while the speaker is plugged in and unplugged. If all else fails, and there are no visible signs of damage, you might need to consider seeking professional advice or looking into warranty and repair options.

What should I do if my JBL Xtreme 2 turns on only when plugged in, and I can’t connect via Bluetooth?

This might be a sign that your speaker is in a locked or ‘traveling’ mode. You can try to unlock it by holding the Connect/Connect+ and Volume Up buttons simultaneously for about 10 seconds while it’s plugged in. This should allow the speaker to remain on even after removing the charging cable. If you still can’t connect via Bluetooth, consider resetting the speaker or reviewing your Bluetooth settings.

Additional Tips

  • For each troubleshooting step, ensure that the speaker has some charge or is connected to a power source.
  • Explore different button combinations and hold them for at least 10 seconds to allow the system to respond.
  • If the speaker still fails to respond, and there is no external damage, it might be prudent to seek professional help or consult the warranty policy.

I’m Shaun Conroy, an audiophile & founder of HiFi Audios. Holding a Bachelor’s in Sound Engineering, I bring deep expertise in audio devices and offer insights & recommendations to fellow enthusiasts.

Notify of
Inline Feedbacks
View all comments
Scroll to Top