Earbuds are the most convenient and highly-purchased accessory by people, allowing them to enjoy music and take calls without worrying about wire tangles and broken headphone cables. In this case, Raycon earbuds are quite renowned in the market for their immersive audio quality, cool features, and amazing battery life.
However, all electronic gadgets are prone to different problems, and one problem that you may face is Raycon earbuds not charging. There are several reasons why your Raycon earbuds may stop charging, and to fix this problem, you need to get to the root of the problem.
Let’s see what could be some reasons your earbuds stopped charging and some quick fixes to get them back to work.
Quick Fixes For Raycon Earbuds Not Charging
Here are some quick fixes to get your Raycon earbuds back to work.
- First, if your earbuds have stopped charging, try to clean the earbuds and the case. Sometimes, dust and debris get inside the case, halting the charging process.
- Check the charging cable to see if it’s broken or damaged, preventing the case and earbuds from charging. Replace the cable if required.
- Put the earbuds in the charger properly. If the earbuds are not touching the charging poles, they won’t charge.
- Factory reset the Raycon earbuds. Here’s how you can perform a factory reset:
Put the earbuds back in the case>keep the case open>locate the touch-sensitive buttons and press them for 15 seconds>wait for the LED light to change color.
Reasons Raycon Earbuds Are Not Charging
Now, let’s dive into why your Raycon earbuds may stop charging and how you can fix these problems.
Broken Charging Cable:
If your Raycon earbuds are not charging, it might be because of the broken charging cable, which prevents the case and the earbuds from charging. Inspect the charging cable carefully to see any damaged or broken ends.
You can fix this problem by replacing the charging cable with a new one. If replacing the cable doesn’t solve the problem, you can try changing the adapter simultaneously, as the fault could also be in the adapter.
Case not Closed:
I have observed that my Raycon earbuds did not start charging until the case was open. So, one of the essentials when fixing the Raycon earbuds not charging issue is to keep the case closed properly.
Do not expect the earbuds to charge if the case is not properly closed or open halfway.
Updating the firmware of your Raycon earbuds is crucial for smooth operation and use. However, if you haven’t updated the firmware for a long time, this could be why your Raycon earbuds are not charging. Outdated firmware causes multiple problems in the earbuds, which is why you need to address this issue as soon as possible.
To fix this problem, you need to download and install the latest version of firmware for your model of Raycon earbuds. Raycon does not support user-initiated firmware updates, and all the updates are distributed through their official channels. So, here’s how you can do it:
- Check the Raycon official website and look for the Support or Download section.
- See if updates are available for the Raycon earbuds model you are using.
- Download the Updates file.
- Connect your earbuds case to the computer via a cable.
- Install the updates.
You can also try factory resetting the earbuds; this automatically solves most of the problems with your earbuds.
Here’s how you can factory reset different models of Raycon earbuds.
Raycon E25 and E55
- Unpair your earbuds from all the connected devices.
- Turn off the earbuds and place them in the charging case.
- Place some soft material on the lid of the earbuds case to apply pressure on them.
- Close the lid when you know there will be enough pressure to hold, and press the earbuds buttons for a few seconds.
- Wait until the LED lights on the earbuds start blinking rapidly.
- Remove the earbuds from the case and turn them on.
- Put them back for charging to see if the reset solved the problems.
Raycon E50, E60, E85, E100 models
- Place the earbuds in the case.
- Keep the charging case lid open.
- Press and hold the earbud buttons for about 15 seconds until you see the earbud’s LED indicator flash rapidly.
- You may also find a reset button in the charging case, so press and hold the reset button for about 5 seconds while your earbuds are in the case.
Debris in Charging Case
Dust and debris in the charging case, earbuds, or the charging connector can also be why your Raycon earbuds are not charging. If you use your earbuds regularly, there is a high chance of earwax building up in the earbud charging poles, which prevents them from charging. Furthermore, if you’re living in an area exposed to dust and debris, these particles can get into the charging port, which hauls the charging of the earbuds.
Use a cotton swab, a soft brush, and a small alcohol to clean the port, the case, and the charging poles of the Raycon earbuds to get them back to work.
Debris in the Charging Connector
Sometimes, the dust and debris can get inside the charging connector/port, which hauls the charger from reaching the pins and stops the Raycon earbuds from charging. This can happen if you’re living near a construction site or in an area that is exposed to a great amount of dust and debris.
While trying to fix this issue, you must try cleaning the charging port using a small brush with soft and clean bristles. You can even use a bobby pin to take out bigger particles. However, in my experience, a small brush works fine to clean the charging port.
Earbuds Not Placed Right
If your earbuds are not placed properly in the case or are not touching the charging pins or poles inside the case, you may face this problem.
If you feel that the earbuds are loose and do not fit in properly, you may use a fitness stabilizer to put them perfectly in the case. Fitness stabilizers often come with these earbuds in three different sizes that help the earbuds fit for different sized ears. You can easily put them with the earbuds on the top side for better fitting.
However, these come in handy when you feel the earbuds need a little push or when your earbuds seem loose-fitted in the case. Just secure the fitness stabilizer into the groove on top of the earbud and close the case to see whether the earbuds start charging.
If you do not have the fitness stabilizer, you can also use small pieces of packing material. I placed small pieces of packing material on the top of the lid, just enough to fit the earbuds perfectly inside the case, where they can reach the charging poles.
Faulty Power Outlet or Charging Case
If your earbuds’ case is not charged, you won’t be able to charge the earbuds either. However, one hurdle in charging can be a faulty power outlet or a broken or damaged case. In this case, try to change the power outlet to see if the problem is resolved. However, if the problem remains unsettled, check the charging pins inside the case for damages. If you find them damaged, you must contact customer support for a broken or damaged case.
Case not Properly Charged
The only way to charge Raycon earbuds is to put them in the charging case; however, if the charging case is not properly charged, the earbuds won’t charge either. There are several reasons why your charging case may not charge, including a broken charging cable, a faulty power outlet, or not using a compatible charger to charge it.
- Check the charging cable for damages and replace it if required.
- Use the Raycon earbuds’ original or a compatible charger to charge the case.
- Check the power outlet to see if it’s working all right.
Draining the Earbuds
Another fix to get Raycon earbuds charging again is to try draining the earbuds’ battery completely for 24 hours. It can also be considered as the power cycling. All you need to do is unpair your Raycon earbuds from all connected devices and leave them out of the case for 24 hours. Doing this will completely drain the earbuds’ battery, eliminating all small bugs.
Maintain the Temperature
Raycon earbuds have rechargeable batteries, which start having chemical reactions in very hot and cold environments, reducing battery efficiency and life and hauling the charging process. So, if you’re using it in a warmer area, like a beach, sauna, or steam room, you need to bring it back to normal temperature; this would resolve the charging problem.
Customer Support and Warranty: What to Do When DIY Fixes Fail
If troubleshooting doesn’t solve the issue, it’s time to explore your warranty and customer support options.
How to Reach Customer Support
- Email: Send a detailed email about your issue; expect a reply within 24-48 hours.
- Phone: Call Raycon’s hotline for immediate help. Check their website for the latest contact info.
- Live Chat: Use the live chat feature on Raycon’s website for quick solutions.
- Duration: Raycon earbuds usually have a one-year limited warranty.
- Coverage: The warranty covers manufacturing defects but not wear and tear or accidental damage.
- Claim Process: Keep your receipt; you’ll need it to claim the warranty. Check Raycon’s return policy if you need to send back the earbuds.
- Document the Issue: Photos or videos can speed up the claim process.
- Backup Data: Save any connected data before sending your earbuds back.
- Read the Fine Print: Make sure your issue is covered by the warranty before reaching out.
By knowing your options for customer support and warranty, you can take the right steps when troubleshooting falls short.
Raycon earbuds could be a great partner to enjoy music and take calls. However, it’ll undoubtedly face multiple problems, one of which could be the earbuds not charging. There are multiple reasons why your Raycon earbuds may stop charging, including the faulty power outlet, broken or damaged charging cable, outdated firmware or faulty settings, and earbuds not being placed properly.
However, you can resolve these issues by restarting the earbuds, factory resetting them, installing the firmware updates, and cleaning the case, earbuds, and charging port. In rare cases, the problem would be a broken charging case or earbuds hauling the charging process. In this case, you’ll have to contact the customer care.
I had the same issue with my fitness earbuds. For some reason, they wouldn’t charge in the case and I had to plug them in directly. If you’re facing this problem, first check if the case itself is charged. If it is, try cleaning the metal contacts on the earbuds and the case. If that doesn’t work, you might have a faulty component that needs professional attention.
I experienced a similar issue where one of my earbuds would shut down minutes after taking it out of the charger. It’s frustrating, especially when you see that they are fully charged. If you’re facing this, try resetting the earbuds first. If the problem persists, it could be a battery or firmware issue that may require professional repair or replacement. For more information on issues like this, you can read our article on why Raycon earbuds keep cutting out.
I’m Shaun Conroy, an audiophile & founder of HiFi Audios. Holding a Bachelor’s in Sound Engineering, I bring deep expertise in audio devices and offer insights & recommendations to fellow enthusiasts.