Raycon Earbuds Keep Cutting Out: How Do I Fix Them? 

Updated on: September 20, 2023

Did you buy a new pair of Raycon earbuds? And now their sound keeps cutting out? Well, there’s no need to worry. This is a pretty common issue that can be fixed with a few troubleshooting steps. 

So, without any further delay, let’s get into it. 

Are your earbuds in the Bluetooth range? 

Before you start looking for the fault in your earbuds, make sure they’re close enough to your device. 

The Raycon earbuds have a Bluetooth range of 33 feet. So, to avoid any distortions or sound problems, you must keep your earbuds in this range. 

Any obstructions like walls or curtains can also cause this issue, so keep your earbuds close to the device. 

Are you using your earbuds at high volume? 

This may sound absurd but a higher volume can be the reason for your earbuds cutting out. So whatever device you’re using, try reducing the volume and see if it works. I would recommend keeping the volume between 60-70%. 

Keeping your earbuds at a lower volume is also healthy for your ears and the battery lasts longer too. So, it’s a win-win thing! 

Are your earbuds low on battery? 

How long have you been using your earbuds? Maybe it’s time for a recharge. The sound may be dropping because of the low battery. 

Put the earbuds on charge for two hours until they’re fully recharged and then check if the problem is still there. If this doesn’t fix the issue, I want you to try the methods below in order. 

  1. Turn your Bluetooth OFF and ON 

Sometimes the Bluetooth glitches are the culprit behind this issue. Try enabling and disabling Bluetooth from your device a few times. If this doesn’t work, then your earbuds might not be connected properly to your device. 

To make it right, disconnect your earbuds from the device and delete them from the Bluetooth list. Then try pairing them again with the device. Hopefully, it will resolve the issue. If not, try the next method. 

  1. Restart you earbuds 

To restart your earbuds, here’s what you need to do: 

  • Turn off your earbuds by holding the earbuds buttons simultaneously for 4 seconds 
  • Now place them back in the case and close it 
  • Wait for 20-30 seconds and try connecting with your device again

Did it solve the problem? If yes, great! If not move on to the step. 

  1. Update your earbuds’ firmware 

You can skip this step if your earbuds’ firmware is already updated. But if your earbuds’ firmware is not updated, it can result in bugs and glitches which can cause connectivity, sound, and charging issues. 

Simply updating your earbuds’ firmware can fix this sound problem. To do that; 

  1. Find the latest version of firmware for your specific model on their website and download it  
  2. Then connect the earbuds to your device and follow the instructions to update the firmware 

Still no luck? Then your last shot would be to reset your earbuds. 

  1. Reset your earbuds

If nothing has worked for you so far, the only option left is a factory reset. If you’ve never done it before, you can find the full step-by-step guide here. I’ve covered all the models from Raycon till now, so you’ll definitely find yours too. 

Did you try resetting but the problem is still there? Well, the problem must be somewhere else then. Let’s take a look at some other possible faults. 

Some other reasons why your Raycon earbuds keep cutting out 

Using a bugged app 

There is a possibility that your earbuds are completely fine and the problem is in the app you’re using. I suggest playing music on another app. If this solves the issue, it’s clear that the previous app was bugged. 

You can delete the app and then reinstall it to fix the glitch or a simple refresh might do the trick. 

Your device might be faulty 

It’s not always the earbuds that are causing the issue. Sometimes it’s the device you’re using to pair them up. Try connecting your earbuds to another device at home. If the earbuds start to work properly then your previous device is the culprit behind this issue. In this case, you’ll have to visit an expert to get your device fixed. 

Dust/debris buildup on the earbuds 

When was the last time you cleaned earbuds? Don’t remember? Well, maybe it’s time that you do. We use our earbuds almost every day and they get jammed up with dirt and earwax over time. This is surprisingly another reason why your earbuds might be cutting out. 

To clean your earbuds, remove the tips and gently take out all the wax with a cotton swab. For the mesh cover, use a soft and dry toothbrush to brush away all the dirt holding the earbuds face-down. 

Be careful while doing it or you might end up damaging your earbuds. 

Physical damage to your earbuds 

Have you recently dropped your earbuds in water or accidentally stepped on them while working out? Any physical damage can also cause the sound cutting out problem.

If you remember any event of such sort, I suggest you contact Raycon customer support and see if they offer to repair or replace your earbuds. 

However, if the damage is too severe then the one-year warranty won’t cover your expenses. You might need to buy a new pair. Anyway, you should try your luck. 

Parting words

I hope that my guide helped you fix the sound glitch in your earbuds. And now you’re enjoying your music sessions without any interruptions. 

However, if the above techniques didn’t do the trick for you. I urge you to brief your problem in detail in the comments below. We’ll find the fix for it. 


My Raycon E25 right earbud stopped working all of a sudden. What should I do?

I’ve experienced this issue, and it’s really frustrating. First, make sure the earbud is fully charged. If that doesn’t work, try resetting the earbuds according to the manufacturer’s instructions. If you’re still having issues, you might try placing the earbud in a warm, dry place for a few days to remove any potential moisture.

My wireless earbuds keep skipping audio. How can I fix this?

Audio skipping can ruin the listening experience. Try restarting your phone and toggling Bluetooth on and off. If that doesn’t work, consider returning the earbuds for a refund or exchange.

Are Raycon earbuds worth buying?

The answer to this question varies from person to person. Some users have reported poor sound quality, connectivity issues, and even a poor fit. So, if you’re considering buying a particular brand, it might be wise to look into other options as well.

Why is the volume on my Raycon earbuds so low?

Low volume can be a common issue. Make sure to check the volume settings on both your device and the earbuds. If that doesn’t work, you might have to adjust your device’s equalizer settings to get the desired volume.

How long do Raycon earbuds typically last?

Battery life usually ranges from 3-6 hours of playback time, with an additional 12-24 hours provided by the charging case. However, the overall lifespan can vary based on usage and care.

My Raycon earbuds don’t connect to other devices besides my phone. What’s the deal?

If you’re having trouble connecting your earbuds to multiple devices, try resetting them and then attempt to pair them with the other device. If that doesn’t work, it might be a compatibility issue, and you may need to contact customer support.

I’m Shaun Conroy, an audiophile & founder of HiFi Audios. Holding a Bachelor’s in Sound Engineering, I bring deep expertise in audio devices and offer insights & recommendations to fellow enthusiasts.

Notify of
Inline Feedbacks
View all comments
Scroll to Top