JBL Headphones Are Not Charging? Here’s How to Fix It

Struggling because your JBL Headphones are not charging? Don't worry! Our guide walks you through top fixes and troubleshooting tips to get them working again.

Updated on: October 15, 2023

Many people love JBL headphones because they sound great and look good. But, like all things, they can sometimes have problems. One big issue that users face is when their headphones don’t charge. It’s frustrating when you’re ready to listen to music or take a call, and your headphones just won’t work. In this article, we’ll talk about this charging problem and try to find ways to fix it. Let’s keep the music going!

Why Aren’t My JBL Headphones Charging?

If your JBL headphones aren’t charging, it’s crucial to identify the underlying issue. Here are some common reasons:

  • Damaged Battery: Constantly using your JBL headphones, especially while charging, can wear out the lithium-ion polymer batteries. Prolonged use can lead to damage, preventing them from charging. Check the battery’s condition if you’re facing charging issues.
  • Broken Adapter: The issue might not always be with the headphones. A faulty adapter could be the culprit. If you’ve eliminated the adapter as the cause but still have problems, it might be related to the headphones not powering on. Ensure the adapter is in good condition and hasn’t been mishandled over the years.
  • Damaged Charging Cable: A worn-out or damaged charging cable can be another reason for charging issues. Check the cable for any visible damage or signs of wear from prolonged use.
  • Dirty Charging Port: If you reside in a dusty environment, debris might accumulate in the charging port, preventing a proper connection. Ensure the port is clean and free from obstructions.
  • Software Bug: An outdated JBL firmware or software bug might be causing the charging issue. Ensure you’re using the latest firmware version for your headphones.
  • Faulty Circuit Board: Continuous use, especially while charging, can cause the headphones to overheat, potentially damaging the circuit board. If all other factors are ruled out, this could be the underlying issue.

How to Fix JBL Headphones Not Charging?

If your JBL headphones aren’t charging, it’s essential to identify the root cause and address it. Here are some steps to help you troubleshoot and resolve the issue:

Checking the Power Outlet:

Before blaming the headphones, ensure the power outlet is functioning correctly. Sometimes, the issue might be with a faulty power outlet. Test by plugging the charger into a different outlet.

Resetting the Headphones:

If the headphones aren’t charging, try resetting them. For a detailed guide on resetting, refer to the JBL headphones reset guide. Here’s a brief overview:

  • Unplug the headphones and wait a few minutes.
  • Plug them back in and check if they charge.
  • If not, press and hold the power and volume buttons simultaneously for 15-20 seconds until you hear a beep.
  • If this doesn’t work, turn off the headphones, and press and hold the power button for 7-10 seconds until the LED lights blink, indicating a reset.

Using a New Adapter:

A faulty adapter could be the reason for charging issues. Consider replacing it or testing it with a compatible one.

Changing the Charging Cable:

Cleaning the JBL charging port

Inspect the charging cable for any visible damage. Over time, cables can wear out, so consider replacing it if it looks worn or damaged.

Cleaning the Charging Port:

Dirt and debris in the charging port can prevent a proper connection. Clean the port gently using a soft-bristled brush or a cotton swab dampened with a bit of alcohol.

Replacing the Batteries:

If the headphones still aren’t charging, the batteries might be the issue. Consider replacing them.

Updating the Firmware:

Outdated firmware can cause charging issues. Ensure your headphones have the latest firmware:

  • Connect the headphones to a power source and turn them on.
  • Download and launch the JBL app.
  • Connect the headphones to the app via Bluetooth.
  • Check for firmware updates and install if available.

Contacting Customer Support:

If none of the above solutions work, there might be a hardware issue, such as a faulty circuit board. In this case, contact JBL customer support for further assistance.

User Problems and Their Solutions: JBL Headphones Charging Issues

Based on various platforms, users have reported several charging issues with different models of JBL headphones. Here’s a summary of the problems and the solutions provided by the community:

1. JBL E55BT Not Turning On

  • Problem: The headphone doesn’t turn on, and the charging light only stays on for a few seconds.
  • Solution by Eric:
    • Ensure the battery is fully charged for at least 12 hours.
    • Hold the power button firmly for 2-4 seconds to turn it on or off.
    • Perform a factory reset by pressing and holding the Volume + and Volume – buttons for more than 5 seconds until the LED blinks two colors.

2. JBL BT500 Headphones Refuse to Charge

  • Problem: The headphones charge for a few seconds, then the charging light turns off.
  • Solution by Nictrical:
    • Unplug the battery and plug it back in to reset the electronics.
    • For certain models, you might need to unsolder and resolder the battery cables.
    • A teardown guide can help in accessing the battery.

3. JBL Tune 700bt Not Charging

  • Problem: The headphones stopped charging, and the red light doesn’t light up when plugged in.
  • Solution by passengercbora:
    • Open the battery side of the headphones.
    • Disconnect the battery from the circuit and then plug it back in.
    • Charge the headphones to full.

4. JBL TUNE 750 BTNC Not Fully Charging

  • Problem: The headphones don’t fully charge, only reaching around 30% battery level.
  • Solution by Iraija:
    • The issue might be with the USB port of the headphones.
    • If under warranty, consider sending it back to JBL for repair or replacement.
    • If not, you can try repairing the USB port yourself, but it might cause visible damage.

5. JBL Live 500bt Not Charging Properly

  • Problem: The headphones don’t charge, and the red charging light turns off after a few seconds.
  • Solution by Mountain_Wall7010:
    • While charging the headphones on a laptop, hold the on/off button.
    • Unplug the USB from the computer, and the headphones might turn on.

6. JBL Tune 700 bt Charging Issue

  • Problem: The headphones don’t want to charge, and the red light turns off immediately after plugging in.
  • Solution by BattleChickenHD:
    • Open the headphones and check the battery connector.
    • If the battery connector is unplugged, reinsert it.


JBL headphones are reliable companions. If you encounter charging issues, follow the steps above to troubleshoot and resolve them. Regular maintenance and updates ensure optimal performance.

I’m Shaun Conroy, an audiophile & founder of HiFi Audios. Holding a Bachelor’s in Sound Engineering, I bring deep expertise in audio devices and offer insights & recommendations to fellow enthusiasts.

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